FAQs

Frequently Asked Questions

Here we hope to answer some questions you may have about our site and products. Should your question or answer not be here please use the 'Get in Touch' tab on the menu above and we shall get back to you as soon as possible.


How can I contact you?

You can contact us via the ‘Get in Touch’ tab on the menu above. We aim to get back to you within one working day.


I can’t see the item I’m looking for?

If you can’t see the exact item you’re looking for, please use the ‘Get in Touch’ feature and we’ll see what we can do for you.


An item says ‘coming soon’, how will I know when it’s available?

If an item says ‘coming soon’ you are able to enter your email address on the product page and then when the product is available an email will be sent to you when the item is available. You can contact us using the ‘Get in Touch’ feature and we may be able to give you an approximate date of availability.


Do I need to set up an account to purchase through the website?

An account isn’t required to purchase from us however registering an account with us makes it easier to shop with us again in the future as we keep your details safe and secure.


What payment methods are accepted?

We accept Visa, Mastercard, American Express and Apple Pay through our payment partner, Shopify Payments. We also accept payments made via PayPal.


Are my payments safe?

Shopify Payments is certified Level 1 PCI DSS compliant which is the highest level of the Payment Card Industry Data Security Standard. We also include checks on the registered card address and the security code (AVS, CV2) and 3D Secure verification (Verified by Visa, Mastercard Securecode & American Express Safekey) Our payments are protected by an SSL certificate that uses industry standard 128 bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.


Where do you deliver to?

We deliver to mainland UK and the following countries in Europe;

Aland Islands
Albania
Andorra
Armenia
Austria
Belarus
Belgium
Bosnia And Herzegovina
Bouvet Island
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
Guernsey
Hungary
Iceland
Ireland
Isle Of Man
Italy
Jersey
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia, Republic Of
Malta
Moldova, Republic of
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
Vatican City

If you are unsure if we deliver to you or have any other questions please use the ‘Get in Touch’ feature


Are your toys safe?

All our toys are tested to the European Safety Standard (EN parts 1, 2 & 3).


What is your return policy?

Please visit our return policy page for details on returns.


How can I stay updated on my order?

You can stay updated via your account, email and SMS.