FAQs

Frequently asked questions

We hope to be able to answer some questions about our website and our products. If your question or answer is not included here, please use the 'Contact Us' tab in the menu above and we will get in touch with you as soon as possible


How can I contact you?

You can contact us via the "Contact Us" tab in the menu above. We will endeavour to reply to you within one working day.


I can't see the item I'm looking for?

If an article says "Coming", you can enter your e-mail address on the product page. If the product is available, an email will be sent to you as soon as the item is available. You can contact us via the Contact Us feature and we will be able to provide you with an approximate availability date.


An article says "coming soon," how do I know when it's available?

If an article says "Coming", you can enter your e-mail address on the product page. If the product is available, an email will be sent to you as soon as the item is available. You can contact us via the Contact Us feature and we will be able to provide you with an approximate availability date.


Do I need to set up an account to shop through the website?

An account is not required to shop with us. However, registering an account with us makes it easier to order again from us in the future, as we manage your data securely and securely.

Payment:
What payment methods are accepted?

We accept Visa, Mastercard, American Express and Apple Pay through our payment partner Shopify Payments. We also accept payments via PayPal.


Are my payments secure?

Shopify Payments is PCI DSS compliant, which is the highest level of data security standards in the payment card industry. We also perform verifications of the registered card address and security code (AVS, CV2) and 3D Secure Verification (Verified by Visa, Mastercard SecureCode & American Express Safekey). Our payments are protected by an SSL certificate that uses industry-standard 128-bit encryption technology. This is the same level of encryption used by major banks to keep your information safe.


delivery: Where do you deliver?
We deliver to the UK mainland and to the following countries in Europe:

Aland Islands
Albania
Andorra
Armenia
Austria
Belarus
Belgium
Bosnia And Herzegovina
Bouvet Island
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Georgia
Germany
Gibraltar
Greece
Greenland
Guernsey
Hungary
Iceland
Ireland
Isle Of Man
Italy
Jersey
Kosovo
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia, Republic Of
Malta
Moldova, Republic of
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
Vatican City

If you are not sure whether we will deliver to you or have other questions, please use the 'Contact' function.


Are your toys safe?

All our toys are tested according to the European Safety Standard (EN Parts 1, 2 and 3).


What is your right of return?

Please visit our return policy page for details on return.


How can I keep up to date with my order?

You can keep up to date with your account, email and SMS.

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